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Keys to Success with Credible Home Inspections

Communication – This is the key to keeping our clients happy, and obtaining more orders for you! We will ask you for updates on late work in order to keep our clients up to date and confident in our work. We use email and the Crew app to keep in contact with you regularly – be sure to check your email on a regular basis for important communications from us!

Meeting Deadlines – Our goal is always 100% on time- but we understand that life happens. Prompt communication with us when you run into obstacles will enable us to work with you and your situation, and keep our clients happy. While we do not penalize for late work, your volume may be reduced if orders are continually late, so it is important to work ahead and plan your routes efficiently. The better your on-time rate, the more work we can send to you!

Vendor/Contractor Requirements

Aspengrove is the industry standard for inspector background checks required by banks and mortgage companies. All vendors and contractors must provide a valid Aspengrove record in order to contract with Credible Home Inspections. If you don’t already have this, you may obtain directly from Aspengrove, or submit your request through our site and we will process for you. This record is yours forever but does require annual renewal.

Necessary tools include a reliable vehicle, smartphone, volt stick and a set of HUD keys.

You may purchase a volt stick and keys on your own, or through our site.

Onboarding – Three simple steps!

  1. Registration – Submit your registration form via our site at crediblehomeinspections.com

  2. Required documents – Submit required documents via Contractor Portal on our site. You will need to submit form W9, direct deposit information, and our Non-Disclosure agreement. Once these items are complete, you will receive a customized Service Agreement to submit for your coverage area.

  3. Welcome email – Once you have received this, we are ready to start sending you available work. It is important that you contact us to advise that YOU are ready to start receiving work. This communication will also contain your log-in information for the inspection app.

Payment

Pay schedule. Credible Home Inspections provides payment on a Net 30/45 pay schedule. Example: Orders completed between the 1st and the 15th of January will be paid by February 15th. Orders completed between the 16th and 31st of January will be paid by February 28th. You will be provided with a pay calendar for the year so you can plan accordingly.

Reports. A report will be provided to you when your payment is processed. You may also pull this report in Inspectorade.

Follow-ups – If an order is in follow-up status at the end of the pay period, it will not be paid until follow-up work has been completed.

Support Team

Managing Partners – Jason Yanesh & Ryan Neubert have over 10 years of combined industry experience in the field and are ready and available to assist.

Jason Yanesh – via email at jason.yanesh@crediblehomeinspections.com

Ryan Neubert – via email at ryan.neubert@crediblehomeinspections.com

Office ManagerLauren Milota – With over 7 years of industry experience, Lauren is your first contact for inspection support. You can reach her via email at: crediblehomeinspections@gmail.com

Administrative Assistant – Shannon Hance – Shannon provides inspection support in the office for clients and vendors. You can reach her via email at: Shannon.hance@crediblehomeinspections.com

 Vendor Resource ManagerEricka Bierer – With over 10 years of experience, Ericka manages recruitment, onboarding and payroll for Credible Home Inspections. Contact her with onboarding/registration questions, territory changes, referrals and any payroll concerns. You can reach her most quickly via email at: ericka.bierer@crediblehomeinspections.com

Insurance Loss CoordinatorRachel Defendis – Coordinates insurance loss draft appointments with vendors and assists with inspection follow-up management. You can reach her via email at: rachel.defendis@crediblehomeinspections.com

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